a. Order Cancellation by Customer:
You may cancel your order within 24hours of placing it, provided that the order has not yet been shipped. To cancel your order, please contact our customer service team at hello@billingrolls.com

If your order is canceled before it has been shipped, you will receive a full refund to the original payment method within 10 business days.

Once an order has been shipped, it cannot be canceled, and you will need to follow our return process as outlined in Section 5.

b. Order Cancellation by VKS Enterprises:
We reserve the right to cancel any order for reasons including but not limited to suspected fraud, inventory issues, or errors in product description or pricing. If we cancel your order, you will be notified via email, and a full refund will be issued to the original payment method within 7 business days.

c. Refund Process:
Refunds will be processed after we receive and inspect the returned product, as described in our Return Policy (Section 5).
Refunds will be credited back to the original payment method within 7 business days of processing.
Shipping costs are non-refundable unless the return is due to a defect or error on our part.

d. Non-Refundable Items:
Certain items may be non-refundable, such as customized or special-order products. If an item is non-refundable, it will be clearly stated on the product page.

e. Late or Missing Refunds:
If you haven’t received a refund within the stated timeframe, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.

If you’ve done this and still have not received your refund, please contact us at hello@billingrolls.com for further assistance.